Brent's Shipping Blog

When good shipments go wrong

Posted by Brent Owen on

Today’s shipping blog is brought to you by Reliable Shiping, your one stop service for all your shipping needs.  Reliable Shiper, 100% guaranteed! (most of the time) Disclaimer: The following are reenactments.  Any resemblance to real customers or shipping carriers is purely coincidental.  Customers beware!  This could happen to YOU!   -------------------- Looking through customer service email "tickets", Brent finds one assigned to him and opens it.  It reads as follows.  “I didn’t get my package.” “Ok, who are you?” Brent thinks as he looks at the email address.  Brent copies the email address and changes to a different tab...

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BRENTNET: Season 1 Episode 2

Posted by Brent Owen on

Ship File 10-7224 Names of customers and products have been changed to protect the innocent. I was in the office when the postal carrier arrived.  He had a package with him.  It was a shipper return. When I had time from my other duties I sat down to investigate.  July 20, 2018 10:47am Jane Smith placed an online order for 20 units of product X and 2 units of product Y. It was an international order but there was nothing wrong with the address. So I didn’t have to fix it. There wasn’t enough of product X in stock so...

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BRENTNET: Season 1, Episode 1

Posted by Brent Owen on

This is a true story.  Names have been changed to protect the innocent. 

January 22, 11:39am.  Bob Smith placed an online order on the Dry Eye Shop for Product X.  There were problems with his address.  It was international.  I had to fix it.  Little did we know of what was to come....

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Adventures in Shipping from the Dry Eye Shop 101 or How your order gets out the door

Posted by Brent Owen on

Shipping guy here! So last time, I went on a minor tirade regarding shipping address.  Not long afterwards, someone placed an order with yet another new and creative way to enter their address.  Go figure.

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How not to give the shipping guy more grey hairs than he needs...

Posted by Brent Owen on

...When you forget to include your apartment number, I have to look you up and sometimes use google maps. I do not want to see into your windows with a street camera to try to figure out if the postal service will know where you are! It scares me!

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