Brent's Shipping Blog

Brent Owen
Riddle of the Returns

Riddle of the Returns

On June 4th, 2019, a package was received at the Dry Eye Shop.  It was a return.  As Brent processed the package he noticed something strange.  The order associated with the return label did not match the product being returned.  Something was amiss with this return.  It was time to investigate!The mystery deepened quickly.  Looking up the order number of the return label, Brent discovered that he had already processed it the previous week!  To make matters even more confusing, Margarette, to whom he had sent the return label, had never ordered the product in question.  Agatha however, did.  It...

Read more →


Brent Owen
When good shipments go wrong

When good shipments go wrong

Today’s shipping blog is brought to you by Reliable Shiping, your one stop service for all your shipping needs.  Reliable Shiper, 100% guaranteed! (most of the time) Disclaimer: The following are reenactments.  Any resemblance to real customers or shipping carriers is purely coincidental.  Customers beware!  This could happen to YOU!   -------------------- Looking through customer service email "tickets", Brent finds one assigned to him and opens it.  It reads as follows.  “I didn’t get my package.” “Ok, who are you?” Brent thinks as he looks at the email address.  Brent copies the email address and changes to a different tab...

Read more →


Brent Owen
BRENTNET: Season 1 Episode 2

BRENTNET: Season 1 Episode 2

Ship File 10-7224 Names of customers and products have been changed to protect the innocent. I was in the office when the postal carrier arrived.  He had a package with him.  It was a shipper return. When I had time from my other duties I sat down to investigate.  July 20, 2018 10:47am Jane Smith placed an online order for 20 units of product X and 2 units of product Y. It was an international order but there was nothing wrong with the address. So I didn’t have to fix it. There wasn’t enough of product X in stock so...

Read more →


Brent Owen
BRENTNET: Season 1, Episode 1

BRENTNET: Season 1, Episode 1

This is a true story.  Names have been changed to protect the innocent.  January 22, 11:39am.  Bob Smith placed an online order on the Dry Eye Shop for Product X.  There were problems with his address.  It was international.  I had to fix it.  Little did we know of what was to come....

Read more →

Recent Articles