Contact us

Schedule a callback

If you need product advice before purchasing, or more general help with dry eye or scleral lenses, please schedule your call if at all possible. (Please note that scheduled calls are for US and Canada only. International callers, you will need to call us.)

Phone & text


Hours (Monday through Friday)

6:00am - 4:00pm Pacific time
(9:00am - 7:00pm Eastern time)

NOTE: On Fridays during the summer, we do not ship orders and have customer service available only from 6:00-12:00.

Tip: Pre-schedule your call! We are a small business, and we like to spend plenty of time with each caller. Prescheduled calls help ensure that you don't get voicemail and get to talk with the best person for your needs. 

After hours? Text anytime... we'll get to you as quickly as we can.


service @

Better yet, use the little widget at the bottom right of your screen. Sometimes emails get answered after hours :) 



The Dry Eye Shop
20720 State Hwy 305 NE Ste 2A
Poulsbo WA 98370


Do you need some extra guidance selecting night protection products, dry eye glasses, or scleral lens products? Please schedule a consultation

Consultations by appointment only.

If you have placed an order online to be picked up at our office, please let us know when you will be picking it up.

Contact us