DryEyeShop Coronavirus Updates

Last updated September 18, 2020

We've moved!

We have moved from Highway 305 (the main road through Poulsbo) to Twelve Trees business park off Highway 3, which is about 5 minutes north of Poulsbo as you head up towards the Hood Canal bridge.

Hours of Operation

Customer Service: (Phone/text/email/chat)

  • 8am to 4pm Pacific time, Monday through Thursday
  • 8am to 12pm on Fridays.  

Order pickup by appointment: Order by phone or online. Call or text 877-693-7939 to schedule a pickup time for an existing order. Or just put a note on your order. Generally anytime between 8am and 4pm weekdays is fine for pickup - we will have your order waiting for you on the rack downstairs just inside the door.

Consultations by appointment please: Phone/video only unless by special arrangement for those who need to try on products (we now have a dedicated space available for this). Call or text 877-693-7939 to schedule, or click here.

Please no drop-ins... at least not while we're in phase 2. Calling ahead really helps us. Thanks!

Shipping Turnaround Times

Most orders ship same day if placed before 2pm Pacific time Monday through Thursday or before 9am Fridays. (The exception is Purilens, whose cutoff is 7am all weekdays.)

If you have an urgent need after 2pm, please call us. 

Shipping Transit Times

Our domestic shipments are handled by USPS and Fedex.

PLEASE PLAN AHEAD, and please talk to us about the best shipping method if you need something urgently. We are also happy to help you find a local source where possible.

THERE ARE NO CARRIER GUARANTEES on delivery timing, even for overnight services! If you purchase expedited shipping and it takes longer than expected, we will not be able to refund you.

We  have temporarily discontinued the use of USPS for international shipments to most destinations due to protracted delays. Instead, we are using Fedex and DHL.

Staffing

Our staff is all working on site now that we have moved to a larger facility which accommodates social distancing much better than our old location.

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