Product Shortages & Availability Issues

If you have additions or updates for this list, please contact us.

Manufacturer backorders

This list highlights popular dry eye drops/gels/ointments and scleral lens solutions currently known or believed to be subject to a prolonged manufacturer backorder. The "Last updated" column indicates when we last verified this information directly with the manufacturer. We add a product to this list only when we find (1) it has been unavailable direct from the manufacturer for at least three months without explanation, or (2) when we know that local and online shortages are affecting patients.

NOTE: Just because a product is on this list doesn't mean you can't buy it! Most products on this list are available from retailers. They are on the list as a point of reference if you are not able to get what you need from your usual sources at present, and a heads up about potential future issues affecting popular products. 

 Product Company Est. availability Notes Last updated


Refresh PM ointment

LacriLube ointment

Est. late summer 2019


Manufacturer statement

Genteal PM, Systane PM Alcon Intermittent backorders June 2019
Retaine HPMC Ocusoft No date 6/5/19
Lubrifresh Major No date 6/14/19
Walgreens ?
No information. Rumored discontinued.
No information. Rumored discontinued.


LacriPure Menicon Available now on manufacturer's site; quantities limited Alternatives 4/5/19
Unique pH  Menicon

Available now on manufacturer's site; quantities limited

Changing facility and cap design 4/5/19


Discontinued products

 Product Company Suggested alternatives Notes
Puralube Perrigo Discontinued early 2019
Oasis Lid & Lash Gel Cleanser Oasis Medical Oasis Lid & Lash Cleansing Pads They are expecting to re-introduce a modified version of this product in 2020.
Unisol 4 Alcon Purilens Plus Discontinued in 2015
Retaine PM 3.5g size Ocusoft

Soothe PM (Bausch & Lomb)

Retaine PM 5g size will be available later this year.
Possibly 1 or more generic PF artificial tear  Unconfirmed report of Walgreens discontinuing their generic for Refresh Plus, and some evidence online of shortages of this and one or two other brands.
Walgreens Lubricant Eye Ointment
Walgreens Assumed discontinued (missing for ~1 year)
CVS Health Nighttime Dry-Eye Relief
Assumed discontinued (missing for ~1 year)