International FAQ

 

Do you ship to my country?

We ship most things to most countries. There are certain exceptions.
  • Mexico: We do not ship any products to Mexico currently. Our apologies for any inconvenience, but we've been experiencing problems with excessive fees being levied locally for receipt of goods.
  • Eye Eco products (e.g. Tranquileyes, Onyix, Quartz and Eyeseals kits, as well as accessories and foaming cleansers) cannot be shipped to the following locations: Europe, Canada, Dominican Republic, Israel, Japan, Mexico, Puerto Rico, Singapore, South Africa. Please contact the manufacturer (eyeeco.com) for a distributor referral.
  • Contact lens solutions (e.g. Purilens, Lobob, ClearCare, etc) cannot be shipped ANYWHERE outside the US.
  • If you place an order for something that we cannot ship to your country, we will cancel and refund your order promptly.

Who pays customs duties and when?

    • YOU DO, at the time you receive the package. We cannot estimate or prepay any import duties for you. If you order anything over about $15, chances are you will be charged import duty before you can receive your package. Find out more from your local post office BEFORE you purchase, please. 
    • BROKERAGE FEES (DHL): For DHL shipments to Canada, DHL will charge you 10.50 in brokerage fees. For brokerage fees to other countries please contact DHL for details.

What shipping methods do you offer?

  • We use USPS and DHL.
  • Use the shipping calculator in the cart, and all with questions.
  • USPS First Class International = Cheapest, but slow. 
  • Canada, Europe and Australia: USPS First Class is your cheapest option and we have found them to be reliable. 
  • ALL OTHER LOCATIONS, please choose use DHL. USPS First Class is NOT guaranteed, and we have no recourse if your package is not delivered.
  • Fastest is DHL Worldwide and the pricing isn't that bad considering.

What about Canada?

We can ship most products to Canada (exception: Eye Eco products) but there are shipping charges and customs duties to deal with. We are always happy to try to help you find a Canadian source for a product.

Some popular product sources in Canada:

Purilens Plus Saline: Go to amazon.ca and search on Purilens, and look for the supplier called The Lifestyle Company (they are the manufacturer).

Eye Eco (Tranquileyes, Onyix/Quartz, EyeSeals): eye-revive.ca is the current distributor.

UK?

UK customers, special notes for you.

If you're looking for local sources, here are a couple of possibilities. Please let us know others so we can share them!

https://www.butterflies-eyecare.co.uk 

https://www.eyewear-accessories.co.uk

Ordering rice baggies?

Japan does not permit the import of rice.

Some countries will consider rice baggies a food product (I think that happened to an Australian customer once).

We are happy to re-label this product as a warm eye compress for customs purposes if necessary. Just let us know.