International FAQ
Do you ship to my country?
Maybe! It depends what.
In general, eye drops and contact lens solutions are restricted to US only for regulatory compliance reasons. Here are some additional brands that have international shipping restrictions:
US, Australia and New Zealand only: Eye Eco products (Tranquileyes, Eyeseals, Onyix/Quartz, etc.
US only: Oasis Tears; Ocusoft; Novabay; Quidel; Zocular; Lunovus; Johnson & Johnson;
Please contact us with questions about what we can ship to your country. If we cannot ship something to you, we are happy to try to help you find another source.
Who pays customs duties and when?
- YOU DO, at the time you receive the package. We cannot estimate or prepay any import duties for you. If you order anything over about $15, chances are you will be charged import duty before you can receive your package. Find out more from your local post office BEFORE you purchase, please.
What shipping methods do you offer?
- We offer Fedex in our online store to all international destinations. Use the shipping calculator in the cart, and email or call with questions.
- We offer USPS First Class International on request to select destinations. We have had to reduce our use of USPS international services due to covid-related chronic delays.
- We offer DHL on request. If it is more expensive than Fedex, we will need to collect a surcharge. Please email or put a note on your order if you want to ship via DHL.
Popular product sources in Canada
Purilens Plus Saline: Go to amazon.ca and search on Purilens, and look for the supplier called The Lifestyle Company (they are the manufacturer).
Eye Eco (Tranquileyes, Onyix/Quartz, EyeSeals): eye-revive.ca is the current distributor.
Popular product sources in the UK
https://www.butterflies-eyecare.co.uk
https://www.eyewear-accessories.co.uk
Share your source?
Please let us know your favorite international sources for dry eye or scleral lens products so we can share them!