Got dry eyes? Listen to a personal welcome message for dry eye shop visitors
Dry Eye Shop Blog
We like talking to our visitors.
We helped 346 different people by phone in July.
12% of Dry Eye Shop orders are placed by phone.
True, you might get voicemail when you call, especially on Mondays or right after a newsletter. But 82% of people who left a voicemail in July were called back within 2 hours.
I have severe dry eye. Help!
Read this article on sistersite DryEyeZone for:
Why is it so hard?
Is there any hope?
I've tried everything. What now?Improving comfort, day and night
Workplace and travel
Depression and dry eye
Having trouble logging in?
You will need our help to re-activate your account if this is your first time logging in since we upgraded in January 2018. Please contact us - email or chat, or call or text us at 877-693-7939 - let us know the name or email address for your account, and we will send you an activation link.
But you can still place orders, even without re-activating! As long as you use the same email address, it will get added to your original account records and you'll be able to see it when you do activate your account.
How can we help you?
Product questions? Overwhelmed by choices? Not sure where to start? Schedule a call.
Looking for a product and can't find it anywhere? Call or email and we'll try and find it for you.
Struggling? Discouraged? Need a fresh perspective or help finding better resources? Schedule a call with Rebecca.
Customer service questions? Shipping, returns, warranties and such? Call, email or chat.
Got another need, related to dry eye or scleral lenses? Just ask, and we'll do our best.
How do I find the right product to keep my eyes moist while I'm sleeping?
This handy chart shows you the most popular dry eye night protection products such as Tranquileyes, Onyix, Quartz, Eyeseals, bubble eye bandages, tapes and post-surgical shields as well as a few sleep masks, side by side, with point-by-point comparisons for who they are best and least suited to.
This detailed article walks you through the decision process step-by step, discussing all the details of your personal and medical needs that may guide your choice, for example:
> What, if any, guidance has your doctor given about what will be safest and most effective for you?
> What is your diagnosis? Is it exclusively dry eye?
Or do you also have non-closing eyelids, i.e. lagophthalmos (perhaps from Bell’s palsy, ptosis, or acoustic neuroma surgery, or complications from a “lid lift” i.e. blepharoplasty?)
How about blepharitis or meibomian gland dysfunction?
Recurrent corneal erosions - in which case...?
What about conditions unrelated to dry eye - for example if you have elevated intraocular pressure (glaucoma) you will want to be especially cautious with anything pressing unduly on your eyes.
> Your sleep style. Do you sleep on your back, side, or stomach? Do you move around so much that a product with a slippery strap will come off? Do you press your face into the pillow?
> Are you trying to protect one eye or both?
> Do you get up in the night? Are you at increased risk of falls due to vision being obscured when you get up, in which case a transparent shield will serve you best?
> Do you use a CPAP mask? We can help you determine dry eye goggle compatibility. Special needs?
> Purchasing for someone elderly or disabled, or a child?
In all situations, please schedule a call.