Eye Care Professionals

FAQ for Eye Care Professionals

Does the DryEyeShop sell to ECPs or just patients/consumers?

Both. In addition to retail sales, we sell to a great many eyecare professionals, including universities, civilian and military hospitals and private clinics. We are not, however, a wholesaler. Typically, institutions and physicians purchase from us either for use in clinic or for infrequent specialty product needs. If you are purchasing products for routine resale in your practice, in most cases you can get better pricing if you purchase direct from the manufacturer of the product(s) you are seeking and we will be happy to provide contact information for them.
Doctors find it advantageous to purchase scleral lens care products and dry eye consumer products from us for use in their practice because we are a single source for a wide variety of specialty products, provide prompt, top quality customer service, and provide extensive information and support to ECPs and patients alike.

How can my patients place orders? Do they have to go online?

Your patients can order by PHONE or online at dryeyeshop.com. Many patients prefer to order by phone and we love to take their calls. Dry eye patients and scleral lens users alike are often anxious and have many questions and we like nothing better than to support them and help address their concerns. Consider us part of your team!

How can I order for my eyecare practice or institution?

Once your account is set up with a credit card or, where available, net 30 terms, you may order any of the following ways:
  • Online at dryeyeshop.com
  • Phone
  • Fax
  • Email
  • Live chat

How do I set up an account for my practice?

You can create your account online at any time. We will contact you to verify your practice details and set your account up for ECP discounts. You can also call or email and we can set up your account for you.

What payment methods do you accept?

  • Visa, Mastercard, American Express, Discover, JCB, Diners Club
  • PayPal
  • (Consumers) Check or money order
  • (ECPs, institutions) Check or wire transfer

     

    How quickly do you ship and by what methods?

    Most orders ship same day. Please call or put a note on your order if you need a specific timing guarantee.
    We use USPS and UPS on domestic shipments and USPS and DHL on international. We can also ship on the customer’s shipper account if requested.

    Do you offer discounts to eye care professionals?

    Yes. Once your account is set up, we will provide you with a discount code that will activate your discount during the checkout process as long as you are logged in to your account.

    Can you send me patient literature?

    Yes! Call or email and we’ll be happy to send you a package.

    Can my patients get discounts if they shop here?

    Yes! We will be happy to provide you with a discount coupon code for your patients. Please call 877-693-7939 to set this up.

    Questions about product selections?

    Please call 877-693-7939 and ask for Ally or Rebecca. We'd love to help you. Or email us and let us know when we should call.