Eye Care Professionals

FAQ for Eye Care Professionals

Do you have patient literature?

Yes! Please call or email and we’ll be happy to send you a package. We have cards, brochures, and product/price lists. With the latter, all you need to do is circle the product(s) your patient needs and they can take it from there.

Can my patients order by phone, or only online?

We love taking phone orders and many patients prefer to order by phone. Dry eye patients and scleral lens users alike are often anxious and have many questions and we like nothing better than to support them and help address their concerns. Consider us part of your team! Please advise them not to worry if they have to leave voicemail, because we will call them back promptly.

    Can I purchase from you for resale.

    No. We are a retail business only. However, we're happy to refer you to any of our suppliers for better pricing if you wish to stock any of our products.

    What payment methods do you accept?

    • Visa, Mastercard, American Express, Discover, JCB, Diners Club
    • PayPal
    • (Consumers) Check or money order
    • (ECPs, institutions) Check or wire transfer

    I have questions about which products are best suited for my patient(s).

    Please call 877-693-7939. We'd love to help you. Or email us and let us know when we should call. 

    Do you have any discount codes?

    We would be happy to provide a discount code for your patients. It can be embedded in a link on your website. If you will link to our shop this way, we'll be happy to link to yours as well.