We tried Amazon Pay.

We don't sell on Amazon. It's expensive, and I've heard far too many horror stories from small businesses trying to sell there.

However, Amazon Pay is a payment processing service that you can add to your own site that makes it very convenient for Amazon customers to purchase from you. Convenience is good, so I added it to our store. What could go wrong?

It seemed like a good idea. 

Many of our customers started using Amazon Pay. It added a little bit of administrative burden, but that's well worth it if it's helpful to people.

Then, with no warning:

Amazon terminated our account. They said we "may" be in violation of their policy  prohibiting the use of their payment service for "unapproved medical devices or devices requiring a prescription".

We do not sell any product requiring a prescription. Period.  Naturally I filed an appeal. But...

No response, and no recourse, and no humans.

There is NO form of support available. No phone, no email, no nothing.

When I filed the appeal, it said I would hear back within 24 hours. I haven't. Meantime, they're holding all of the money from nearly all of the sales that they processed since opening the account.

Apparently, I should have known better.

I thought it was just a payment service. I never dreamt I would be subject to the same arbitrary treatment as other companies I know that have had issues with trying to sell on the Amazon platform itself. 

AMAZON: Failure to provide customer support to your customers is just not okay. I hope I eventually get my money back, but in in any case, I will not be doing business with you again, in any way, shape or form.