Rebecca's Shop Blog

Hands on service

Posted by Allyson Marcos on

January 9, 2019... Dry Eye Shop... Poulsbo, Washington. I'm on the phone with a customer. They need to upgrade their shipping method so that they'll get the package faster. Only, it's already been processed, packed, and is currently on its way out the door along with many others the post office guy just arrived to pick up. Brent rushes out, grabs the package from the postal worker, changes the shipping method, voids the label, prints out a new one, slaps it on the package and gets it into the postal vehicle, all before they can put it in gear and rive...

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Me and Amazon: On the evolution of a love-hate relationship.

Posted by Rebecca Petris on

I love them. Sort of. I used to buy stuff from Amazon for work all the time. Cheap office supplies, here I come! I've weaned myself off that, but I still cross their paths all the time. Most of all, I refer customers to Amazon frequently. When we get a call from someone who is out of town without their lens plunger and needs one urgently, we'd rather send them to Amazon for the very cheap overnight shipping than charge them what UPS charges us. And we're always sending budget-driven shoppers there to get lower pricing. (As a small business, trying to compete on price...

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It just didn't quite click.

Posted by Allyson Marcos on

January 11, 2019... Dry Eye Shop... Poulsbo, Washington... Customer calls in. Asks if his bottles of Purilens came unsealed. He opened one and noticed he didn't "hear a clicking noise which you usually hear opening a sealed bottle". He opens another... nothing. He only has one bottle left so he calls in. I say, "Well,... that's a good question, I'm not too sure!" Being impatient waiting to get hold of Rebecca to ask her this question while she was working hard... I find a bottle! I open it! I hear nothing. I'm tempted to open another like our customer! I...

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Dancing Brush, 3.0

Posted by Rebecca Petris on

A week ago Monday, we shut down a little early to head to Dancing Brush for a little relaxing with some paintbrushes. Monday is our busiest day here, but it was the only day we could make it work, and we wanted to pick a day that would allow enough time for getting our items fired and ready before Aidan heads back to California (he leaves tomorrow).  This time around, it was Aidan, Ally, Brent, Chaidie, Susan, Ally's very young nephew, and myself.... This has become our favored offsite quasi-party activity. If you've been with us for awhile you may remember Lindy...

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What's new: i Chek lighted mirror

Posted by Rebecca Petris on

Small, illuminated mirror is handy for checking your lenses for bubbles after insertion.

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