Rebecca's Blog

January DryEyeShop schedule!

Posted by Rebecca Petris on

We have some schedule changes in the pipeline! Fridays Closing on Fridays (sort of, kind of, partially) for the near future We always used to close on Fridays in the summer so that Brent (shipping guru, whom we could never persuade to take a vacation) could stay away without guilt. But we liked it so much we decided to revive it, at least till we're somewhat differently staffed. Closing on Fridays means we can switch gears and focus on the Dry Eye Foundation and any projects. And even take an occasional sanity day. But, but but, we will be shipping out...

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Where's Oasis MDPF?

Posted by Rebecca Petris on

Status The preservative-free multi-dose bottle of Oasis Tears has gone on backorder at the manufacturer and is not expected to return until at least March.  Options Here's a link to the same product but in a box of 30 PF vials. If the packaging form is very important to you, here are some other products that come in a preservative-free multi-dose bottle (in random order) Refresh Relieva FreshKote Retaine HPMC

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Where's Lobob? (And Sof/Pro2?)

Posted by Rebecca Petris on

Lobob (a/k/a Optimum, Lobob ESC) has been in short supply for several months and is not currently being produced. Details here about why and what to do in the meantime.

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2019 Holiday Schedule

Posted by Rebecca Petris on

Christmas week Monday, 12/23 - Open* Tuesday, 12/24 - Open* till noon Wednesday, 12/25 - Closed for Christmas. Thursday, 12/26 - Closed for Boxing Day (a/k/a sanity day for Rebecca) Friday, 12/27 - Open* till noon. Staff holiday party day! New Years week Monday, 12/30 - Open* Tuesday, 12/31 - Shipping but no customer service (upgrading phone system) Wednesday 1/1/2020 - Closed. Happy New Year! Thursday 1/2/2020 + BACK TO NORMAL! (Well, as normal as it gets without Brent!) ------------ * On these days, we will monitor messages but we will not be providing live phone coverage. We have lots of year end projects...

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What do our customers think of us?

Posted by Rebecca Petris on

In February 2019, we started asking our customers regularly how we're doing. The responses are incredibly helpful, whether it's pointing out areas where we need to improve, which we love, or putting smiles on our faces and helping us power through another day with your kind, encouraging words.  We love transparency! Here are our results as of 12/6/19, encompassing the first 764 people to complete the customer feedback survey: 764 customers rated us as follows: 666 - 5 out of 5 71 - 4 out of 5 16 - 3 out of 5 5 - 2 out of 5 6 - 1 out...

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