Rebecca Petris
2019 Holiday Schedule
Christmas week Monday, 12/23 - Open* Tuesday, 12/24 - Open* till noon Wednesday, 12/25 - Closed for Christmas. Thursday, 12/26 - Closed for Boxing Day (a/k/a sanity day for Rebecca) Friday, 12/27 - Open* till noon. Staff holiday party day! New Years week Monday, 12/30 - Open* Tuesday, 12/31 - Shipping but no customer service (upgrading phone system) Wednesday 1/1/2020 - Closed. Happy New Year! Thursday 1/2/2020 + BACK TO NORMAL! (Well, as normal as it gets without Brent!) ------------ * On these days, we will monitor messages but we will not be providing live phone coverage. We have lots of year end projects...
Rebecca Petris
What do our customers think of us?
In February 2019, we started asking our customers regularly how we're doing. The responses are incredibly helpful, whether it's pointing out areas where we need to improve, which we love, or putting smiles on our faces and helping us power through another day with your kind, encouraging words. We love transparency! Here are our results as of 12/6/19, encompassing the first 764 people to complete the customer feedback survey: 764 customers rated us as follows: 666 - 5 out of 5 71 - 4 out of 5 16 - 3 out of 5 5 - 2 out of 5 6 - 1 out...
Brent Owen
BrentNet: Shipping Case File 129261
Brent sleuths a mysterious and persistent DHL shipping address validation failure.
Rebecca Petris
It's that time of year again!
Don't get blindsided by the effects of seasonal change on your eyes. Be prepared. Environmental factors are huge contributors to dry eye symptoms. It's always better to get ahead of things than be scrambling to catch up when you suddenly find your symptoms spiking. Read practical tips for how to pamper your peepers in anticipation of seasonal change.
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