Rebecca's Blog — customer service

January 9, 2019... Dry Eye Shop... Poulsbo, Washington. I'm on the phone with a customer. They need to upgrade their shipping method so that they'll get the package faster. Only, it's already been processed, packed, and is currently on its way out the door along with many others the post office guy just arrived to pick up. Brent rushes out, grabs the package from the postal worker, changes the shipping method, voids the label, prints out a new one, slaps it on the package and gets it into the postal vehicle, all before they can put it in gear and rive...

January 11, 2019... Dry Eye Shop... Poulsbo, Washington... Customer calls in. Asks if his bottles of Purilens came unsealed. He opened one and noticed he didn't "hear a clicking noise which you usually hear opening a sealed bottle". He opens another... nothing. He only has one bottle left so he calls in. I say, "Well,... that's a good question, I'm not too sure!" Being impatient waiting to get hold of Rebecca to ask her this question while she was working hard... I find a bottle! I open it! I hear nothing. I'm tempted to open another like our customer! I...