Rebecca's Blog

A day in the life at The Dry Eye Shop (+Audio)

Posted by Rebecca Petris on

Listen instead of reading   For a change of pace, I thought I'd scroll through our call log today and highlight some conversations to give you a flavor of life on a random Tuesday at the Dry Eye Shop. Maybe even a few other snippets of the day. Stream of consciousness here, and random scrolling through the day! Just another busy day It looks like between Chaidie and me, we had 49 conversations, which, honestly, is a lot for us in one day. This is not a call center... this is a really different kind of place... and 40 is a BUSY...

Read more →

New video: Buffered vs unbuffered preservative free saline solutions

Posted by Rebecca Petris on

Learn about buffers in preservative free salines: Good, bad or neutral? What's the point? Which brands have them or don't have them? Should you care?

Read more →

"Amazon wouldn't have done that!"

Posted by Rebecca Petris on

"Amazon wouldn't have done that!" is Brent's new catchphrase to identify the situations that in some way epitomize who we are as a company. So many of our customers really can benefit from the human touch, and humanity is such a big part of who we feel ourselves to be as a business

Read more →

If you need to be mean, could you do it on Tuesday?

Posted by Aidan Moore on

If you’re reading this, either in KeratoScoop or on the Dry Eye Shop blog, I can almost guarantee you’re a super-involved customer. Maybe you’ve been with us for forever and have read the site top to bottom (or even read the forums, Dry Eye Zone, etc.). Hopefully you've had the chance to talk to Rebecca over the phone, hey, maybe you've even submitted your dry eye story.  We know our services are unique and really treasure the personal connections we make with our customers. After working here for the last two months, I’ve really come to love answering the phones. ...

Read more →

The time has come, the Walrus said, to talk of many things....

Posted by Chaidie Petris on

The time has come, the Walrus said,  To talk of many things:  Of staff – and blips – and sewage pipes –  Of product names – meetings –  And how the gas leak was repaired –  And Mondays tormenting.  A resounding “Nooooo!” reverberated in the office. The cry bounded from product shelf to product shelf, springing from sleep masks, to glasses, to heaps of unsuspecting ultra removers. The vials of preservative-free drops clung to one another; even a safely tubed Tranquileyes shuddered until it had inched its way to the back of the shelf. An excited buzz commenced, as staff...

Read more →