DryEyeShop Blog

Re-pricing adventures! Wow, what an exciting year. I've been learning a ton, with the help of everyone from the Small Business Administration to friends, family and advisors. Never a dull moment!  One of the many new elements for me this year has been listening to others' views on pricing and then forging my own individual path forward to ensuring the sustainability of The Dry Eye Company by establishing a well articulated pricing strategy. Our prices will, no doubt, continue to evolve as I continue to learn. But here is where I have emerged from this process, philosophically speaking: Pricing is all...

This one is so hard to write. Lindy Thibodaux, a/k/a creativity central, a/k/a customer care goddess, a/k/a wearer of ever-so-many-hats, is moving on after dedicating two very full years to the Dry Eye Shop. If you have a memory of something special Lindy has done for you in her time here, please share in the comments! Lindy joined the company (which was basically just me and Brent) in April 2016 at the height of the preservative free saline crisis. And she saved me. A brief aside for those of you who have no idea what that means: The Dry Eye Company used...

Doctors fitting PROSE or scleral lenses make patient-specific recommendations for what solutions they should use to fill the lenses, and these recommendations are sometimes adjusted based on practical issues such as comfort, fogging, etc.  Sometimes doctors don't provide specific recommendations and patients make their choices (safe and preservative free choices, we hope!) based on what they can glean from others' experiences in social media, including our Facebook scleral lens group or our DryEyeZone scleral lens forum. (We hope everyone circles back to their doctor and lets them know what they're using.) Here are some of the many scenarios I've come across in...

Summer is coming and people tend to have lots more travel scheduled then. It's important to know what you can, and cannot take in your carry-ons, and how to plan ahead when you know you don't want to get stuck without any of your scleral lens supplies. For domestic US travel, the TSA has its 3-1-1 liquids rule exemption. But international travel may be much more problematic, depending where you're heading!  The following story was shared by Nancy, a longtime PROSE user, of her experience traveling through London with preservative free saline: Nancy's story: I am a long-time (going on 4 years)...