Rebecca's Blog

Refresh PM fans: Don't worry, there's no shortage!

Posted by Rebecca Petris on

We are getting new shipments at least once a week. It's been really hard to predict how much we need, so sometimes we're running out before more comes, but please don't let that worry you. More really is coming!

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Social distancing at the Dry Eye Shop

Posted by Rebecca Petris on

Message received after a delayed response to a request Names removed to protect the guilty spouse

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When will my products be shipped?

Posted by Rebecca Petris on

Hi all! We're experiencing a number of changes here, obviously... I just want to keep you up to date on what to expect when you order from us! Most important thing to know: If you have a time sensitive order, SAY SO PLEASE :) We will always do our best to meet special needs. Help us help you by explaining your timing need. What is the turnaround time for my order? The short answer: Allow 1-2 days extra time BUT we can ship same day for those who need it (email, text or call). The long answer: As of March 19, all...

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Hard times and help

Posted by Rebecca Petris on

I know that many of you are currently facing - at best - great uncertainty about the future. There are already many layoffs going on and of course small business owners everywhere are under tremendous pressures, which may affect you in any number of ways. Furthermore, many of you cannot get to your eye doctors because they have had to stop seeing anyone except emergent patients. At the dry eye shop we live for our community and delight in finding small ways within our means to help. Right now, we're scrambling to deal with many practical challenges, but at the same time thinking of...

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Watch out for price-gouging!

Posted by Rebecca Petris on

We've been here before... Remember when Unisol 4 was discontinued, and the prices rose from $9.95 into hundreds of dollars on Amazon and Ebay? Remember when Refresh PM was out of production for two years and the prices skyrocketed for those teeny 3.5 gram tubes?  Only this time... The price rises on some of the most popular dry eye and scleral lens products are not being prompted by actual shortages. It's sheer greed across the board, just as you are probably seeing with many other products. Just because the price is rising on Amazon does not mean there is a shortage!...

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