DryEyeShop Shipping Guide (Domestic US)

International customers: please refer to our International Shipping FAQ

Quick shipping facts

  • We ship Monday through Friday (Thanksgiving week excluded, see above)
  • Normal cutoff is 2pm Pacific time (Wednesday 11/25: cutoff is 9am Pacific Time; 11/26 (Thanksgiving) and 11/27 (Day after Thanksgiving): no shipping) 
  • Fedex: Ground, 2Day and Overnight
  • USPS: First Class (up to 1lb) and Priority Mail
  • For PO boxes and APO/FPO, please be sure to select a USPS shipping method
  • Time-sensitive? Put a note on your order or call, text or email
  • Local pickup available by appointment
PLEASE, in November/December 2020, plan ahead and stock up. We expect shipping services to be slower as we get nearer to the holidays.

    When will my order ship?*

     If today is: And you place your order:
    It will ship*:

    MON-TUE-WED-THU-FRI

    Before 2pm PT
    TODAY

    MON-TUE-WED-THU

    After 2pm PT TOMORROW

    FRI

    After 2pm PT MONDAY

    SAT-SUN

    Anytime MONDAY

    *Exceptions: Out of stock items (we will notify you within 1 business day of the expected shipping date) and Purilens orders if we determine that shipping direct from the manufacturer on the following day will result in faster delivery.


    When will my order arrive?

    The table below indicates typical delivery days in business days, not guaranteed delivery timing. 
     If you order by: Fedex Overnight Fedex 2Day Fedex Ground / Home Delivery (1) USPS Priority Mail (2) USPS First Class Mail (3)
    Order arrives:

    FRI after 2pm
    SAT
    SUN
    MON 2pm

    TUE WED

    Between
    TUE and next MON

    WED/THU+ WED/THU+

    TUE 2pm

    WED THU Between WED and next THU THU/FRI+ THU-FRI+

    WED 2pm

    THU FRI Between THU and next Wed FRI/SAT+ FRI/SAT+

    THU 2pm

    FRI MON Between FRI and next THU SAT/MON+ SAT/MON+

    FRI 2pm

    MON TUE Between MON and next FRI MON/TUE+ MON/TUE+

     

    (1) About Fedex Ground and Home Delivery

    Delivery times for Fedex Home Delivery and Ground services depend on your location. We are shipping from zip code 98370 (Poulsbo, WA). You can use the Fedex Ground Service Maps to see typical delivery times measured in business days after shipping. But here's a rough guide:

    • West coast: 2 days
    • Mountain states: 3 days
    • Midwest and south: 4 days
    • East coast: 5 days
    • Hawaii: 6 days
    • Alaska: 7+ days

    Exception: Purilens orders to eastern and midwest locations typically arrive faster due to shipping direct from the manufacturer.

    (2) About USPS Priority Mail

    Based on a recent (Oct 2020) internal audit, here's our experience with Priority Mail:

    • 50% arrive within 2 days (excluding Sundays)
    • 80% arrive within 3 days (excluding Sundays)
    • 95% arrive within 4 days (excluding Sundays).
    • 5% take longer than 4 days. The slowest in the period we audited was 8 days. There was a Sunday in that 8 days, so it was a week and a half, and to the customer it felt longer still.

    (3) About USPS First Class Mail

    First Class Mail is only available on orders under 1 lb shipping weight. Like Priority Mail, FMC typically arrives in 4 days or fewer. However, it can also sometimes take a week or more.  

    Can I get my money back if it takes too long?

    Yes: No:
    Fedex Overnight
    Fedex 2Day
    Fedex Ground/Home Delivery
    USPS Priority Mail
    USPS First Class Mail
    If Fedex fails to deliver on time when you selected one of those methods, we will refund your shipping on request.
    Sorry... we cannot refund your shipping on these methods just because the timing did not meet your expectations. If you need it fast and can't afford fast shipping, please put a note on your order or give us a call and we'll see if we can help.

    Note: If you're worried about an order that you feel should have arrived by now, please contact us right away.

     

    How can I save money on shipping?

    Tip #1: Plan ahead.

    Avoid costly expedited shipping fees by purchasing far enough in advance to ensure you don't run low of anything you need.

    Online shopping and shipping have, of course been affected a great deal by Covid and will continue to evolve. We advise building in a few more days 'padding' when you plan your purchases, just in case.

    Tip #2: Always buy at least two at a time... especially if it's liquid!

    If you're trying out new things, it's understandable that you only want one. But if there are items you purchase regularly, such as preservative-free saline solution or any other heavy item, try to avoid purchasing just one box. Adding another box usually only adds a dollar or two to the shipping cost.

    Here are some examples of why it's better to buy two or more:

      Ground shipping cost for 3 boxes purchased individually Ground shipping cost for 3 boxes purchased at the same time
    Lacripure 3 x ~$10 = $30  $11.50 to $13.50
    Scleralfil
    3 x ~$10 = $30
    ~$10
    Purilens 12pack
    3 x ~$12 = $36
    $11.50 to $15

     

    These prices are approximate only! Use the cart calculator to see your actual shipping cost based on your location.

    Tip #3: Ask us to help find a "sweet spot" for your favorite product.

    How many Oasis Tears Plus can be shipped via First Class Mail? (There's a point after which it switches to Priority Mail due to weight.)

    How many ScleralFil can I get via Fedex 2Day for a $14.95 flat rate price?

    We delight in such trivia. Call, text or email for some shipping savings handholding.

    How much is Covid affecting shipping?

    Right now (late October, 2020), not all that much. We've been keeping tabs on delivery times and everything seems to be in pretty good shape. The most noticeable impact always seem to be local, due to staff shortages at times when there are Covid outbreaks.

    However, when the holiday season comes, we expect to see delivery times adversely impacted and we urge all customers to plan ahead and to stock up any eye care products that they cannot do without.

    I'm local. Can I pick up my order?

    Orders placed online or by phone can be picked up downstairs between 8am and 4pm Monday through Friday. Please let us know when you expect to come so we can have your order waiting for you.

    If you need a consultation, we are doing these by video or phone only due to COVID-19. 

    Address:

    The Dry Eye Company
    26273 Twelve Trees Lane NW Suite M
    Poulsbo WA 98370
    877-693-7939

    Twelve Trees Business Park is off Highway 3 at Pioneer Way, about halfway between Poulsbo and the Hood Canal Bridge. Turn west on to Pioneer, then the second left is Twelve Trees. Follow the road straight back, take the second right and go all the way down. We are the back of the last building on the left and there is plenty of parking available all around the building.