Helpdesk

How can we help you today?

Phone & Text	877-693-7939 8am-4pm weekdays, Pacific time.
Email	service@dryeyeshop.com
Chat	Click on the round blue widget in the bottom right corner.
FB Messenger	DryEyeShop Facebook page
Articles	Scroll down for an index of helpdesk articles.

 

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Ordering

• Ordering and paying
• Subscribe & Save

Shipping & delivery

• Shipping: Domestic US
• Shipping: International
• Delivery troubleshooting

Returns

• Returns, exchanges and warranty support

Extra help?

• Extra help for caregivers and low income customers

Policies

• Privacy policy

Additional resources

Consumer safety advice

• BAK preservative reference guide
• Red Alert: Safety information about redness reliever eyedrops

Community: Stories, groups and support

• Dry Eye Stories
• Dry Eye Talk (Facebook group)
• My Big Fat Scleral Lens (Facebook group)
• PROSE Users (Facebook group)
• Dry Eye Talk (forums)

Nonprofits

• Dry Eye Foundation
• Sjogrens Foundation
• Boston Sight
• National Keratoconus Foundation